Shipping policy

SHIPPING POLICY

Southern Peach Transfers (USA) & Shop DTF Canada (Canada)
Last Updated: March 2026

1. Order Processing & Production Time

All DTF transfers are custom printed to order.

Production time begins once:

  • Payment has been successfully processed
  • Artwork and gangsheet files are fully submitted
  • No artwork issues are pending clarification

Production time does not include shipping transit time.

Estimated production times are provided as a guideline and may vary due to order volume, holidays, or unforeseen circumstances.

2. Shipping Methods & Transit Times

We ship via major carriers (such as USPS, UPS, Canada Post, or other regional carriers).

Transit times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Carrier delays
  • Weather conditions
  • Natural disasters
  • Customs processing (if applicable)
  • Peak shipping seasons
  • Incorrect addresses entered at checkout

3. Risk of Loss & Delivery Confirmation

Risk of loss transfers to the customer once the carrier confirms delivery.

Once tracking shows “Delivered,” Southern Peach Transfers and Shop DTF Canada are not responsible for:

  • Lost packages
  • Stolen packages
  • Delivery to incorrect addresses entered by the customer

If you believe your package was misdelivered, you must contact the shipping carrier directly.

4. Incorrect Address Policy

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned due to:

  • Incorrect address
  • Insufficient address
  • Refused delivery
  • Unclaimed package

The customer is responsible for reshipping fees.

Original shipping charges are non-refundable.

5. Shipping Damage Claims

If your package arrives visibly damaged:

  • Take clear photos of the packaging before opening
  • Take photos of contents
  • Contact us within 24 hours of confirmed delivery

Failure to report damage within 24 hours may result in denial of claim.

We reserve the right to file claims directly with the shipping carrier.

6. Local Pickup Orders

Customers selecting local pickup will receive a notification once their order is ready.

Orders must be picked up within 24 hours of notification.

We are not responsible for quality issues resulting from delayed pickup or environmental exposure after completion notice.

Risk transfers to the customer upon pickup.

7. International Orders (If Applicable)

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees

We are not responsible for delays due to customs clearance.

8. Order Changes & Cancellations

Once production has started, orders cannot be canceled or modified.

Address changes must be requested immediately after placing the order.

We cannot guarantee address changes after fulfillment has begun.

9. Contact Information

Southern Peach Transfers (USA)
southernpeachtransfers@gmail.com

Shop DTF Canada (Canada)
shopdtfcanada@gmail.com