Refund policy

REFUND & RETURN POLICY

Southern Peach Transfers (USA) & Shop DTF Canada (Canada)
Last Updated: March 2026

1. Custom Products – All Sales Final

All DTF transfers are custom printed to order.

Due to the custom and made-to-order nature of our products, all sales are final once an order is submitted.

We do not offer refunds for:

  • User error during pressing
  • Incorrect heat press temperature, pressure, or time
  • Incorrect sizing selected
  • Artwork setup errors
  • Failure to review gangsheet layout before submission
  • Minor color variation
  • Improper garment preparation
  • Environmental storage issues

Files are printed exactly as submitted.

We do not edit, resize, color-correct, or modify artwork unless agreed to in writing prior to production.

2. Inspection Requirement

Customers must inspect all transfers immediately upon receipt.

Before cutting or pressing:

  • Review the entire roll or sheet
  • Confirm sizing
  • Confirm color
  • Check for visible defects

Cutting, trimming, pressing, washing, or altering transfers voids eligibility for replacement or refund.

3. Defect Reporting Window

Any manufacturing defect must be reported within 24 hours of confirmed delivery or pickup.

Claims submitted after 24 hours may be denied.

To submit a claim, you must provide:

  • Order number
  • Clear photo of the unused transfer
  • Close-up photo of the defect
  • Photo of packaging label

If a pressing-related issue is reported, we may request:

  • Heat press settings (temperature, time, pressure)
  • Photo of the pressed garment

Failure to provide requested documentation may result in denial of the claim.

4. Confirmed Manufacturing Defects

If a manufacturing defect is confirmed, we will:

  • Replace the defective transfers at no cost, OR
  • Issue a refund if replacement is not possible

We reserve the right to require defective transfers be returned before issuing a replacement or refund.

Replacements and refunds are limited strictly to confirmed manufacturing faults.

5. Color & Printing Variations

DTF printing uses the CMYK color process.

Color variation may occur due to:

  • Monitor and display differences
  • CMYK conversion
  • File quality and setup
  • Fabric type

Minor color variation is not considered a defect.

6. Gangsheet & Artwork Responsibility

Our gangsheet builder may provide automated warnings for:

  • Low resolution
  • Overlapping images
  • Transparent pixels
  • Background artifacts

These tools are not guaranteed to detect all issues.

Order submission confirms final approval of artwork placement, sizing, and layout.

We are not responsible for artwork issues visible in the final submitted file.

7. Shipping Fees

Shipping charges are non-refundable.

If a package is:

  • Refused
  • Unclaimed
  • Returned due to incorrect address

The customer is responsible for reshipping costs.

Original shipping fees will not be refunded.

8. Local Pickup Orders

For local pickup:

  • Orders must be picked up within 24 hours of completion notification
  • We are not responsible for environmental exposure after notification

9. Chargebacks & Payment Disputes

If a chargeback is initiated, we reserve the right to submit:

  • Order confirmation
  • Tracking confirmation
  • Delivery confirmation
  • Artwork approval acknowledgment
  • Policy acceptance confirmation
  • Communication history

Filing a chargeback for an order that was properly delivered and fulfilled may result in denial of future service.

10. Contact Information

Southern Peach Transfers (USA)
southernpeachtransfers@gmail.com

Shop DTF Canada (Canada)
shopdtfcanada@gmail.com